Privacy Policy

Effective Date: April 24, 2026

Dash Cleaning LLC (“Dash Cleaning,” “we,” “our,” or “us”) respects your privacy. This Privacy Policy explains how we collect, use, protect, and handle personal information when you visit our website, request a quote, book a cleaning service, contact us, or communicate with us by phone, email, text message, or online form.

By using our website or services, you agree to this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

Personal Information:

- Name

- Phone number

- Email address

- Home address or service address

- Billing information

- Cleaning service details

- Appointment preferences

- Messages, inquiries, and communication history

Service Information:

- Type of cleaning requested

- Home size, bedrooms, bathrooms, and service frequency

- Add-ons or special instructions

- Access instructions for the property

- Notes needed to complete or coordinate your cleaning service

Website and Technical Information:

- IP address

- Browser type

- Device type

- Pages visited

- Website activity and analytics data

- Cookies and similar tracking technologies

2. How We Use Your Information

We use your information to:

- Respond to inquiries

- Provide quotes

- Schedule and manage cleaning appointments

- Send booking confirmations and reminders

- Communicate service updates

- Process payments

- Provide customer support

- Improve our website, services, and customer experience

- Maintain business records

- Comply with legal and regulatory obligations

3. SMS and Text Message Communications

If you provide your phone number and opt in to receive text messages from Dash Cleaning, we may send SMS messages related to your inquiries, bookings, appointment reminders, service updates, customer support, and, if separately selected, marketing messages such as special offers or promotions.

Message frequency may vary. Message and data rates may apply. You may opt out at any time by replying STOP. For help, reply HELP or contact us at [email protected] or (747) 774-7508.

Consent to receive SMS messages is not a condition of purchase.

4. Mobile Information and SMS Consent

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

Text messaging originator opt-in data and consent will not be shared with any third parties, except with aggregators and providers of text message services as necessary to deliver SMS communications on behalf of Dash Cleaning.

All categories of information use and disclosure described in this Privacy Policy exclude text messaging originator opt-in data and consent. This information will not be shared with any third parties, except with aggregators and providers of text message services.

5. How We Share Information

We may disclose limited personal information only when necessary to operate our business and provide our services, such as:

- Payment processors

- Booking and customer management platforms

- Website hosting and analytics providers

- Customer support tools

- Independent cleaning professionals assigned to complete your service

- Legal, regulatory, or compliance purposes when required

We do not sell your personal information.

We do not share your mobile information or SMS opt-in consent with third parties or affiliates for marketing or promotional purposes.

6. Independent Cleaning Professionals

Dash Cleaning operates as a referral/platform service that connects customers with vetted independent cleaning professionals. When needed to complete your booking, we may provide assigned cleaning professionals with limited service-related information, such as your name, service address, appointment time, access instructions, and cleaning notes.

7. Payments

Payments may be processed through third-party payment processors. We do not store full credit card numbers on our website. Payment information is handled by secure payment providers according to their own security and privacy practices.

8. Cookies and Website Tracking

Our website may use cookies, pixels, analytics tools, and similar technologies to understand website activity, improve performance, measure advertising effectiveness, and provide a better user experience.

You can adjust your browser settings to refuse cookies or alert you when cookies are being used. Some website features may not function properly if cookies are disabled.

9. Data Security

We use reasonable administrative, technical, and physical safeguards to protect personal information. However, no method of transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

10. Data Retention

We retain personal information only for as long as reasonably necessary to provide services, manage customer relationships, comply with legal obligations, resolve disputes, and maintain business records.

11. Your Choices

You may contact us to request that we update, correct, or delete certain personal information, subject to legal and business recordkeeping requirements.

You may opt out of SMS messages at any time by replying STOP.

You may opt out of marketing emails by following the unsubscribe instructions in the email or contacting us directly.

12. California Privacy Notice

If you are a California resident, you may have rights under California privacy laws, including the right to request access to certain personal information, request deletion of certain personal information, and request information about how your personal information is used.

To submit a privacy request, contact us at [email protected].

13. Children’s Privacy

Our services are not intended for children under 13. We do not knowingly collect personal information from children under 13.

14. Links to Other Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices, policies, or content of those websites.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.

16. Contact Us

Dash Cleaning LLC

Website: https://dashcleaning.com

Email: [email protected]

Phone: (747) 774-7508

Service Area: San Fernando Valley and surrounding areas